What is the UBT Digital Retailer Card Platform? (Retail eGift Cards)

The platform is a next generation digital card platform that enables Retailer Digital eGift Cards to be purchased and delivered instantly in a few simple steps.

 With a few clicks you can:

1.    Select a Retail eGift Card(s) from a range of Australian retailers

2.    Retail eGift Cards are emailed to your or your nominated recipient and able to be used within minutes

What are Retail eGift Cards?

Retail eGift Cards are a retailer-issued electronic gift cards or vouchers. These gift cards and vouchers are issued by the relevant retailer, and are subject to the applicable merchant's terms, conditions of redemption and expiry dates.

Retail eGifts Cards have an expiry date set by the applicable retailer and is valid for a minimum of 36 months. If the recipient of an eGift Card has not redeemed their eGift before the expiry date, the value of that eGift is forfeited.

They can be redeemed in store of the corresponding retailer and depending on the retailer can be redeemed online as well.

Buy and Send a Retail eGift Card(s)

To purchase an eGift Card(s) is as easy as selecting the retailer, the value of the card and the number of cards.

During the checkout process you will be required to enter the email address you would like the eGift Cards for this purchase to be sent. An email address and password are also required to enable us to create an account to manage your cards and future purchases. See “Creating and Accessing Your UBT Retail eGift Card Account”

If you want to purchase Retail eGift cards for multiple recipients, you can either send to yourself in one transaction and send to your recipient’s or complete a separate transaction for each recipient for their eGift Card(s) and enter their email address to send direct.

What are the payment options?

We accept Mastercard or Visa credit or debit cards. When you go to checkout you will have the option to Save Card for Future Use.

We do not store or have access to your credit card information.

 We take credit card data security very seriously. We use eWay to securely handle credit card information. eWay is a Validated Level 1 PCI DSS Compliant Service Provider.

How will the transaction appear on my bank statement? 

The transaction will appear as “GiVV Technologies Pty Alexandria” on you bank statement. GiVV Technologies are the solution provider to UBT Marketing.

How are Retail eGifts Cards delivered?

Your eGifts will be delivered by email as soon as checkout is complete. Occasionally there may be delays of up to 48 hours for some retailers and this will be advised during checkout.

Each recipient will be able to open their eGift Card on almost any device or platform providing they have access to their email and internet access.

The UBT Retail eGift Card platform is compatible with almost all desktop or laptop computers running a modern web browser, and all recent smartphones and tablets.

How does the receiver use the eGift Card?

Receiving an eGift Card is convenient and safe with UBT.

The receiver can redeem their eGift Card almost immediately, with just a few clicks. There is no registration required, and no apps to install. It is extremely simple and convenient.

The recipient will receive an email from no-reply@ubteam.com.au with an attachment containing the eGift Card voucher.

Locate and open the email with the eGift Card. Click “Open Gift” and the gift page will launch. The card can be opened, stored as a PDF or printed.

The card can also be accessed at any time by locating and opening the email again. The eGift cards can be opened and used on a smart phone or printed on a computer.

Do Retail eGifts Cards expire?

Each eGift is valid for a minimum of 36 months (3 years) and is set by each individual retailer.

How do I view or manage my eGift Cards?

Once an account is created you can access your account at giftcards.ubteam.com.au with your email address and password created during sign up.

If you have forgotten your password, you can reset it from the log in page. Once logged in you will be able to view and manage your eGift Cards. 

What is the SMS Security Code?

The SMS security card is part of our Multifactor Authentication (MFA). It provides an added layer of security to verify the account holder’s identity when they sign into an their account

Multifactor Authentication (MFA) sounds complex but it’s not, it’s just a way of 'double-checking' that you’re really the person you’re claiming to be when you log into your account.

Our MFA uses a combination of two Factors:

1.   Something you know (Email and Password),

2.   Something you have (a phone for SMS for notification)

How does it protect me?

The second-factor “Something you have” is an additional authentication layer.

A one-time password sent to your mobile phone to provide an additional layer of security to access your account.

UBT will never ask for this code and it should not be shared with anyone.