1. The Good Guys branded gift cards (“Gift Cards”) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption. 2. Gift Cards are only redeemable within any The Good Guys Store and the online retail store: www.thegoodguys.com.au. 3. Gift Cards are not redeemable for goods purchased from The Good Guys eBay store. 4. Gift Cards are not redeemable for goods purchased from The Good Guys Commercial (including goods purchased from The Good Guys Commercial websites). 5. Gift Cards cannot be used for payment of credit or retailer accounts. 6. Gift Cards may not be exchanged (wholly or partly) for cash. 7. The value shown on the Gift Card includes GST. 8. Gift Cards are partially redeemable, and any unused balance will remain on the Gift Card and cannot be redeemed for cash. 9. If the card holder's order exceeds the amount of the Gift Card, the card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services. 10. All Gift Cards sold at The Good Guys or at third party locations do not expire. Gift Cards can be redeemed at any time even if a Gift Card specifies an expiry date. This excludes third party gift cards sold at The Good Guys or at third party locations where The Good Guys is a participating retailer on the gift card, such as Ultimate Gift Cards (e.g. Ultimate Home Gift Card) and The Card Network Gift Cards (e.g. The Home Gift Card), which will be subject to the expiry date stated on those cards. 11. Should The Good Guys suspect any fraud relating to a Gift Card, The Good Guys may refuse to redeem the Gift Card or cancel the redemption of the Gift Card. 12. The Good Guys is not liable for any lost/stolen Gift Cards. Please contact The Good Guys immediately if your Gift Card has been lost/stolen. Lost/stolen Gift Cards may be replaced at The Good Guys’ discretion if satisfactory proof of purchase is provided, and the Gift Card has not been redeemed. 13. A Gift Card can be used to purchase another third-party gift card e.g. Xbox Gift Cards, Sony PlayStation Gift Cards. However, a Gift Card cannot be used to purchase another The Good Guys branded gift card. 14. Gift Cards cannot be refunded or returned, unless otherwise required by law.